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Shipping & Returns

 

 

House of Luisa ships worldwide. Please see our shipping costs, estimated delivery times, and shipping terms below.

 

Europe

Standard Delivery

Orders Over £99 – Free

3-7 Working Days

 

 

Standard Delivery

Orders Under £99 – £4.99

3-7 Working Days

 

 

United Kingdom

Standard Delivery

Orders Over £99 – Free

Between 5-10 Working Days

 

 

Standard Delivery

Orders Under £99 – £12.99

Between 5-10 Working Days

 

 

USA

Standard Delivery

Orders Over £99 – Free

7-10 Working Days

 

 

Standard Delivery

Orders Under £99 – £19.99

7-10 Working Days

 

 

Rest of World

Standard Delivery

Orders Over £99 – Free

Up to 10 Working Days

 

 

Standard Delivery

Orders Under £99 – £19.99

Up to 10 Working Days

 

Returns

Should you wish to return your item, please email: sales@houseofluisa.com and we will be happy to assist you.

 

Our Shipping Location

House of Luisa is a British owned company. Our items are responsibly sourced and made and are dispatched from mainland Europe at present.

 

Customs and Duties

House of Luisa does not cover the any VAT, customs or duty fees. You, as the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for the importation of consumer goods. Charges vary around the world and therefore House of Luisa is unable to estimate the cost or inform you of the exact amount owed beforehand. We advise international customers, based outside of Europe and the E.U. to research your local custom and duty taxes beforehand so that you are aware of any additional charges beforehand. Please note that as of January 2021, customers in the U.K. will also be charged VAT and custom taxes before receiving your purchase. Rates and charges vary for each country but you can find out more information by asking at your local post office or enquiring at customs. It is your responsibility as the customer to understand and pay these fees. By placing an order with House of Luisa, you are confirming that you have understood these terms and agree to pay any costs that might be required by your country of residence. Should you refuse to pay any associated customs fees or charges upon delivery of your purchase, your order will be returned to House of Luisa and you will not receive a refund on shipping costs.

Please feel free to email your questions to us at  sales@houseofluisa.com

 

 

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